Sometimes it is in the best interest of business to implement a remote support connection. Our support team of certified experts are experienced in maintaining, troubleshooting and resolving issues in your environment remotely.

Remote support puts our systems in direct contact with your network and computer systems, enabling us to provide a variety of off-site support functions via a remote solution.

If you depend on your IT environment to drive your business and better serve your clients, remote support is an excellent solution.

Because the remote support only requires an internet connection to be present on the PC, we can respond to problems rapidly and begin to fix the problem from the first phone call. This saves your company both time and money.

The remote support chat window enables you to speak to the technician directly meaning there is know need to be hanging on the phone waiting for further instructions and listening to annoying clicking mouse buttons and keyboard keys!

Problems that traditionally required a technician to be on site and usually next day can now be dealt with via our remote support; your problems are fixed faster and efficiently

The benefits include:

• IT Support travel time is not incurred
• Troubleshooting the issue as it occurs
• Systems are back online and running to full capability
• Time and money savings for your bottom line

Remote network support can handle functions such as new workstation installation, profile migration, Active Directory Administration, Backup Administration, Disaster Recovery, and mostly anything else that would typically be handled on-site.

Contact the staff at Dezon if you are interested in learning more about how we can make remote support work for you.