This plan gives the customer complete peace of mind during office hours. Support from 9am to 6pm, users can request remote assistance for their business needs when a problem arises. The plan provides full telephone support, remote access support, remote / onsite administration and onsite assistance for a fixed cost monthly subscription. This contract is ideal for companies that have no IT staff at all, but relies on IT technology to satisfy their everyday needs,

• Inclusive Telephone Support.
• Inclusive Remote Access Support via Internet
• Escalate to non-chargeable site visit dependant on severity.
• Preventative maintenance
• Proactive support
• Interactive support
• Regular monitoring
• Remote systems administration.
• Onsite systems administration.
• Onsite support when required within agreed SLA.
• Same Business Day Response.
• Preferential Treatment over off-plan customers.
• Fixed Monthly costs ensuring you can budget for your IT expenditure
• Cover as many machines as you wish in your premises under one simple contract.
• No minimum contract.

Before we commence the support contract, we will go round the site/office to every machine and peripheral to make sure all the machines are up-to-date with the latest service packs/hotfixes, iron out any issues and configure the machines/peripherals for remote control/stability/accessibility and manageability. The stabilisation fee is a one off payment before the commencement of the contract.